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Refund and Returns Policy

Customer Service Policy

At Fae Jewel, we are dedicated to providing exceptional customer service and ensuring that you are completely satisfied with your shopping experience. Please review our customer service policy below for information on returns, refunds, and how to contact us for assistance.

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Returns and Refunds

We do not accept returns on any items purchased from Fae Jewel.
Refunds may be issued in certain circumstances, such as:
- Damage during shipping: If your item arrives damaged, please contact us within 2 business days of receipt with proof of purchase and photos of the damaged item. We will assess the damage and provide instructions for resolution.
- Other issues: All other claims, such as incorrect or missing items, are handled on a case-by-case basis. Please contact our customer service team by using the form below for assistance.

Item Replacements

Due to the unique, handmade nature of our products, we are unable to offer direct replacements for items that are damaged or defective. However, we will do our best to address any issues and provide a satisfactory resolution such as remaking a similar product.

Refund Policy

Refunds will only be issued for eligible items and are subject to approval by our customer service team.
Refunds will be issued to the original form of payment within 15 business days of approval.

If you have any questions, concerns, or need assistance with your order, please don’t hesitate to contact our customer service team using the form on this page. We are here to help and will respond to your inquiry as soon as possible.

Contact Form

Please include your name, email address, and we will return your message within 5 business days.

Thank you for choosing Fae Jewel. We appreciate your support and look forward to serving you!